We gather and use certain information about our Customers, Suppliers and Web Site Users. We do so in accordance and compliance with General Data Protection Regulation 2016/679 (GDPR).
This policy is updated from time to time and the latest version is published on this page.
The policy was updated on: 05/01/2022
So that we can provide a service to our customers there is certain information that we need to set up accounts, take payments and deliver our products. This data is provided directly by the customer and is collected by telephone, post, email, text messaging, social network and through information entered on our website. The information we process includes:
We require data to allow us to do the following:
We will not contact our customer for marketing purposes unless our customer specifically agrees to be contacted.
We will retain personnel data for as long as is necessary to provide the product and services to our customers. This information will be held for as long as is reasonably necessary to meet regulatory and legal requirements, resolve disputes and prevent fraud, after which time the data will be deleted.
Customer and supplier data is held in the strictest confidence and in line with our data protection policy. Data is held on secure servers with restricted access for which we have taken cyber security measures to ensure that the data is safe and cannot be accessed by an outside party.
We will not share or sell data to a third party. The exception to this is in the event that a customer fails to meet the credit conditions put in place by Highland Fuels where we reserve the right to refer the debt to a third party, in which case customer data will be transferred to that third party for use in connection to recovery of the debt.
Customers can request details of the data that we hold specific to them. This data can be deleted on request of the customer when there is basis that there is no lawful reason for Highland Fuels to retain this data.
If you have any questions about this policy, please email firstname.lastname@example.org or write to: Highland Fuels Ltd, Affric House, Beechwood Park, Inverness, IV2 3BW.